FAQ

Processing Time

 


All orders are processed within 1–3 business days. As soon as your order is shipped, you will receive an email containing your tracking number.

 

 

 

Shipping Time

 


All orders include tracked shipping.

Estimated delivery time: 7–12 business days after processing.


Delivery times may vary depending on your region and local carrier conditions.

 

 

 

Tracking Information

 


Yes. Every order is shipped with full tracking. Your tracking number will be provided once the order has been dispatched.

 

 

 

International Shipping

 


We ship to most countries worldwide. Shipping times and available services may vary by destination.

 

 

 

Payment Methods

 


We accept major credit and debit cards, PayPal, and select digital wallets depending on availability at checkout. All transactions are securely encrypted.

 

 

 

Order Changes & Cancellations

 


Orders may be modified or cancelled within 12 hours of purchase.

After this period, the order enters processing and can no longer be changed or cancelled.

 

 

 

Return Policy

 


Returns are accepted only for items that arrive damaged, defective, or incorrect.

Please refer to our Return & Refund Policy for full details.

 

 

 

Return Shipping Costs

 


For approved returns, all return shipping costs are the responsibility of the customer. Prepaid return labels are not provided.

 

 

 

Damaged or Incorrect Items

 


If your item arrives damaged or incorrect, please contact us within 7 days of delivery with your order number and clear photos of the issue.

Once verified, we will issue a replacement or refund.

 

 

 

Package Marked as Delivered but Not Received

 


If your tracking indicates that your order was delivered but you did not receive it, please:

 

  1. Verify the shipping address entered at checkout.

  2. Check with neighbors or building management.

  3. Contact your local postal carrier for further information.

 


If the package is still not located, contact us and we will assist you with the next steps.

 

 

 

Customer Support

 


For any questions regarding your order, please contact us at:

info@owlsensedecor.com

Our support team typically responds within 24–48 hours.